Privacy policy
Last updated: 29 October 2026
Who we are
This policy explains how we collect and use personal data when you visit this website, contact us or use our services. If you have questions, write to us at hello@devfactory.uk.
What we collect
- Information you give us, such as your name, email address, company and the content of your messages when you contact us or book a call.
- Account information, such as your name, email address and sign-in details, if you use our platform.
- Technical information, such as your IP address, browser type, device information and pages visited, collected through server logs for security and reliability.
How we use it
- To reply to your enquiries and provide our services.
- To operate, secure and improve the website and platform.
- To meet our legal and accounting obligations.
- To send you service-related messages. We only send marketing messages if you have agreed to receive them, and you can unsubscribe at any time.
Legal basis
We process personal data on the basis of your consent, to perform a contract with you or take steps before entering into one, to comply with legal obligations, or for our legitimate interests, such as keeping our services secure, where those interests are not overridden by your rights.
Customer data in our platform
When our platform is installed in a customer's own environment, the customer controls the code, data and accounts processed there. In that case we act on the customer's instructions and only access that data when the customer grants us access.
Sharing
We do not sell personal data. We share it only with service providers who help us operate our business, such as hosting, email and communication tools, under contracts that require them to protect it, or when required by law.
International transfers
Where personal data is transferred outside the European Economic Area, we make sure appropriate safeguards are in place, such as the European Commission's standard contractual clauses.
How long we keep it
We keep personal data only as long as needed for the purposes above, or as long as the law requires. Enquiries that do not lead to a business relationship are deleted after a reasonable period.
Cookies
This website uses only cookies that are strictly necessary for it to work. The platform uses cookies to keep you signed in. We do not use advertising cookies.
Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls and regular backups.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to restrict or object to its processing, and to withdraw consent at any time. To exercise these rights, contact us at the address above. You also have the right to lodge a complaint with your local data protection authority.
Changes
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.